After You Listen

Comprehension

Answer the following questions:

1.

What are Susan and Maria discussing?

  1. How to fill out incident reports
  2. An incident that happened in the mall
  3. New employees in Maintenance

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2.

What department does Maria work in at CDN Malls?

  1. Guest Services
  2. Security
  3. Maintenance

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3.

Why is Susan talking to Maria?

  1. To find out what happened and make sure it doesn’t happen again
  2. To tell Maria she did something wrong and report her
  3. To find out why Alex didn’t respond

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4.

Who was supposed to be available when Norman tried to contact Maintenance?

  1. Alex
  2. Susan
  3. Maria

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5.

Which personal management skills should Maria improve on?

  1. Demonstrate a positive attitude and manage time effectively.
  2. Manage time effectively and work responsibly.
  3. Be creative and flexible and work responsibly.

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