Focus Questions

In this video, you watched Raja and Paul’s reactions to an email sent out by their manager.

Discuss the following:

  1. What do you notice about the way Paul and Raja talk to each other? Are they being formal or informal with each other? How do you know?
  1. Is the email that Susan sent out formal or informal? How do you know?
  1. Do both Paul and Raja maintain eye contact all the time? Who makes the longer eye contact, the listener or the speaker? Why?
  1. Do you think Paul is a good listener? Why?
  1. How comfortable are you with making and maintaining eye contact when you are in a conversation with someone? What is appropriate eye contact to you?
  1. What is Raja concerned about? Why is Paul not concerned about this?
  1. According to Paul, what is quite normal in many Canadian workplaces?
  1. What happened to prompt Susan’s email?
  1. What are the pros and cons of the way Susan handled the situation?