| Communication Strategy | What Sima says at the meeting | What Paul says at the meeting |
|---|---|---|
| Situation and Task | Well, we got a complaint from Security that some of our tenants are not following the instructions on using the loading docks for unloading. Some are using the main mall entrance. | Raja and I are working on the 20th-anniversary campaign. Our team is now working on the prize draw – the 20 prizes for 20 weeks. |
| Action that was taken | Last week, we sent out an email with our delivery policy to all of our tenants as a friendly reminder. We also posted the policy on the walls and in the service elevators. We followed up with the security personnel to check how things were going. | So far, we have ordered the ballot boxes and contacted all the donors for the prizes. |
| Result | They said that there have been no issues this week. We will follow up again in two weeks. | We will receive the ballot boxes tomorrow, and 18 of the donors have responded with amazing prizes. Prizes include gift cards, TVs, video games, hotel holiday packages, and plane tickets. |