Before you listen, read the questions in the After You Listen section so you have an idea of what keywords and information to listen for. Listen to Raja talking to a customer who is complaining about parking.
Answer the questions.
Jessica drove to the mall via 4th Street. True or false?
That's correct!
Sorry, that's not correct.
No answer was given. Select an answer and click Submit again.
Why was Jessica at the mall?
Answer: To buy her brother a present
What was happening outside the mall?
That's correct!
Sorry, that's not correct.
No answer was given. Select an answer and click Submit again.
Raja handled the customer complaint correctly. True or false?
That's correct!
Sorry, that's not correct.
No answer was given. Select an answer and click Submit again.
Why were customers so confused?
Answer: There were no signs/There was no information.
Jessica would like the manager to call her. True or false?
That's correct!
Sorry, that's not correct.
No answer was given. Select an answer and click Submit again.