After You Read – Vocabulary – Answer Key

1. The team could not agree on a solution, and they started to argue. There was a lot of hostility at the meeting.
2. She was not sure how to handle the complaint, so she forwarded it to the manager.
3. When the store closed early for no reason, there were a lot of complaints from customers.
4. I am glad that you apologized to that person for the mistake we made.
5. She felt very sorry about the incident, and it was clear that her apology was sincere.
6. Please confirm the information with the person on the phone so we know it is correct.
7. We regret to inform you that we are no longer offering the discount.
8. It is important to sympathize with customers when they have complaints.