| Expressing a positive message | Expressing an apology | Expressing thanks |
|---|---|---|
| We have attached a full refund for… | We sincerely apologize for… | Thank you for… |
| We have arranged for the you requested. | Please accept our apologies… | We appreciate… |
| We will do everything we can to… | We are sorry that… | We are grateful for… |
| Your satisfaction is important to us. | I must apologize for… | We would like to thank you for… |
| Please accept our invitation to… | We regret that… | |
| We would like to offer… |