Listening Progress Check

After You Listen – Comprehension

Read the comprehension questions first so you notice what you need to listen for. Then listen to Sima give Raja some feedback about how he handled a customer complaint.

Answer the questions:

1.

What did Sima say to stop Raja from leaving work?

Answer: “Before you go”

2.

Sima talked with a customer about Raja. True or false?

  1. True
  2. False

That's correct!

Sorry, that's not correct.

No answer was given. Select an answer and click Submit again.

3.

Sima

  1. is working later than Raja
  2. is pleased with Raja’s customer service
  3. both a and b

That's correct!

Sorry, that's not correct.

No answer was given. Select an answer and click Submit again.

4.

Where did Sima overhear the conversation between the two customers?

  1. At the food court
  2. At the Guest Services Desk
  3. In the parkade

That's correct!

Sorry, that's not correct.

No answer was given. Select an answer and click Submit again.

5.

The customer said that

  1. Raja made her feel happier
  2. Raja fixed the problem
  3. none of the above

That's correct!

Sorry, that's not correct.

No answer was given. Select an answer and click Submit again.

6.

The conversation between Sima and Raja was a positive one. True or false?

  1. True
  2. False

That's correct!

Sorry, that's not correct.

No answer was given. Select an answer and click Submit again.

Submit Reset