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Importance of Intercultural Training

  • Importance of Intercultural Training

Intercultural training in today’s workplace is essential for successful and relevant communication. Information is shared across cultural boundaries and an emphasis on understanding different viewpoints becomes essential in this context. Key differences in personal presentation, interpretation of spoken nuances, and day-to-day communication styles are all underlying themes that need to be re-visited and redefined in a culturally diverse workplace setting.

Intercultural awareness is important not only for internationally educated professionals, but for anyone working in a culturally diverse workplace, ranging from entry level employees to senior management. Intercultural training is being better able to understand, apply, and relate differences in culture to workplace situations.

This type of training allows for understanding of:

  • Actions
  • Perceptions
  • Communications
  • Interpretation

As this relates to the business setting, intercultural training helps to remove barriers to verbal and non-verbal communication including speaking, email, presentations, and in day-to-day situations. Without a proper understanding of culture and its impact on the workplace, productivity, communication and personal advancement may be negatively impacted. Those who take part in this type of training are better able to relate to those around them and will begin to have enhanced skills in intercultural communication, negotiation, conflict resolution, and other business related areas.

The Intercultural Centre at Bow Valley College offers a range of intercultural training designed to address the needs of front line staff as well as senior management. These workshops aim to improve the lines of communications at all levels within the cultural context of the workplace.

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