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New Resource: Here to Help: Workplace Communication Skills for Food Services

  • New Resource: Here to Help: Workplace Communication Skills for Food Services

he following blog post was written by Heidi Beyer and Glen Cochrane, faculty members at the School of Global Access.

Following a successful pilot at the downtown Calgary campus and in the region, the School of Global Access is preparing to launch the resource: Here to Help: Workplace Communication Skills for Food Services.

Funded by the Alberta government, Here to Help has been developed to assist newcomers to Canada find and retain entry-level positions in the food services industry. The focus of the multi-media resource is on workplace communication, with an emphasis on speaking and listening for busy, time-sensitive environments, like working in a kitchen, cafeteria, and restaurant. 

Register for the upcoming webinar on May 30.

Excerpt from Here to Help

Here is an excerpt from Here to Help, taken from the Communicating with Urgency unit from Module Two: Knowing your Environment. The learning objectives of this unit are:

  • Develop strategies to communicate in urgent settings
  • Learn about decision making in urgent settings
  • Recognize the importance of interrupting appropriately
  • Recognize the need to complete ongoing daily tasks during down times

Listen to Audio Conversation 1 from the Communicating with Urgency unit and explore the accompanying learning activities: Communicating with Urgency 

Audio Summary: In this audio, Anna is speaking with the Head Chef. The kitchen is busy so she needs to talk directly and abruptly. Anna needs to respond to a problem quickly and listen for instructions. Anna and the Head Chef ask questions, repeat back, and rephrase what they each said to avoid miscommunication.

Register for the upcoming webinar

To see more of the resource and the accompanying instructor guide, please register for the upcoming webinar on May 30, 2018 from 4:00 to 5:00 p.m. M.D.T. This webinar will demonstrate how the multi-media resource provides opportunities for authentic workplace communication and demystifies workplace expectations.

In the webinar you will:

  • Learn about the core objectives of this open educational resource
  • Explore the multi-media resource
  • Learn how the resource has supported teaching and learning in Calgary and the region

Register for the webinar here.

If you have any inquiries about Here to Help, please email globalaccess@bowvalleycollege.ca.

View Resource