The following blog post was written by Heidi Beyer and Glen Cochrane, faculty members at the Centre for Excellence in Immigrant and Intercultural Advancement (CEIIA).
Since the start of the term, the CEIIA’s Innovation and Research team have been piloting our Here to Help: Workplace Communication Skills for Food Services course and resource. The modules and resources have been put together into a pilot course and are being delivered to learners in the region and at the Bow Valley College downtown campus.
Funded by the Alberta Government, Here to Help is a set of modules and resources designed to support English language learners to communicate successfully in entry-level jobs in food services. The focus of the course and resource is on workplace communication, with an emphasis on speaking and listening for busy, time-sensitive environments, like working in a kitchen, cafeteria, and restaurant. The early feedback from these pilot courses has been positive.
Students tell me how they are more confident and able to talk more at work. They’re talking more to their co-workers, asking them about job details.
Learners have found Here to Help applicable to their working lives and the language examples ‘ready to use’ the minute they leave the class. Instructors of the pilot course have commented on the authentic, real-world examples present in the material and the flexibility of the resource. “Students tell me how they are more confident and able to talk more at work. They’re talking more to their co-workers, asking them about job details," said one of the Hear to Help instructors.
The pilot courses are targeted at CLB 4-6 and often include mixed-level classes, providing a good test-run for the aforementioned flexibility of the resource. The resource itself will be made available on the CEIIA website.
To view the resources, visit our publications page.