Focus Questions
In the video, you watched a meeting at CDN Malls.
Discuss the following:
- What do you notice about the language the people in the video use when they interact? How formal/informal is it? Is there a difference in the level of formality before the meeting starts and after the meeting starts? Why/Why not?
- What do you notice about the behaviour of the people in the video? Do they make eye contact while talking? Is this important? Why? What is the difference in the way eye contact is made while talking to one person and while talking to a group of people?
- Notice how the people listen to the person who is speaking. How do they show that they are paying attention? Think about both eye contact and body language.
- Sima and Paul do a great job at communicating their messages at the meeting. They organize their information. They also give their information in a short, direct way. This makes their information easy to understand. They do this by giving
the most important information about the situation and task
the most important information about the action that was taken
the most important information about the result.
When you give information at a meeting, remember the word STAR:
Situation Task Action Result
- Let us look at STAR more carefully. Complete the chart below. What Sima says at the meeting is organized for you. Do the same for what Paul says at the meeting. Here is what Paul says at the meeting:
Raja and I are working on the 20th-anniversary campaign. Our team is now working on the prize draw – the 20 prizes for 20 weeks. So far, we have ordered the ballot boxes and contacted all the donors for the prizes. We will receive the ballot boxes tomorrow, and 18 of the donors have responded with amazing prizes. Prizes include gift cards, TVs, video games, hotel holiday packages, and plane tickets.
Drag each of Paul’s sentences into the correct spot in the chart.
| Communication Strategy | What Sima says at the meeting | What Paul says at the meeting |
|---|---|---|
| Situation and Task | Well, we got a complaint from Security that some of our tenants are not following the instructions on using the loading docks for unloading. Some are using the main mall entrance. | |
| Action that was taken | Last week, we sent out an email with our delivery policy to all of our tenants as a friendly reminder. We also posted the policy on the walls and in the service elevators. We followed up with the security personnel to check how things were going. | |
| Result | They said that there have been no issues this week. We will follow up again in two weeks. |
That's correct!