After You Read

Vocabulary – Meaning

1.

Find the following words in the text “Handling Customer Complaints.” Use your own words to describe them. Talk about their meaning in the reading.

  1. confirm (Point 1)

Answer: check the facts

  1. follow up (Point 3)

Answer: to take appropriate further action about something

  1. maintain (Point 1)

Answer: continue to do something

Submit Reset

Handling Customer Complaints 1

Handling Customer Complaints 2

Handling Customer Complaints 3