After You Read

Vocabulary

2.

Fill in the sentences with suitable words or phrases from the list in the box. Drag a word from the list into the correct blank.

hostility
handle
complaints
apologized
sincere
confirm
regret
sympathize
  1. The team could not agree on a solution, and they started to argue. There was a lot of at the meeting.
  2. She was not sure how to the complaint, so she forwarded it to the manager.
  3. When the store closed early for no reason, there were a lot of from customers.
  4. I am glad that you to that person for the mistake we made.
  5. She felt very sorry about the incident, and it was clear that her apology was .
  6. Please the information with the person on the phone so we know it is correct.
  7. We to inform you that we are no longer offering the discount.
  8. It is important to with customers when they have complaints.
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