Match each situation to the appropriate vocabulary phrase below. Drag a phrase from the list to match the correct situation.
| Situations | Vocabulary Phrase |
|---|---|
| An angry customer was shouting at the Guest Services Desk. When the customer left, he was speaking in a normal voice and thanked Paul. | |
| Raja told the customer that he would also be frustrated if the elevator wasn’t working. | |
| Sima had a conversation with Raja about next week’s schedule. Later, she sent Raja an email with the list of shifts he requested. She asked Raja to read the information and tell her if it was correct. | |
| Susan arrived late to a management meeting. She didn’t want to interrupt the speaker, so she waited until the end of the meeting to say sorry for being late. |
That's correct!