Before You Write

The Content

  1. Here are some useful expressions that can be used in a response to a complaint. Complete the chart below by matching each of the above expressions to its purpose. Drag the expression from the box to the correct column in the table.
Thank you for…
We have attached a full refund for…
We regret that…
Please accept our invitation to…
We have arranged for the you requested.
We sincerely apologize for…
Please accept our apologies…
Your satisfaction is important to us.
We will do everything we can to…
We are grateful for…
We are sorry that…
We would like to offer…
We appreciate…
We would like to thank you for…
I must apologize for…
Expressing a positive message Expressing an apology Expressing thanks
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