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  1. Here are some useful expressions that can be used in a response to a complaint. Complete the chart below by matching each of the above expressions to its purpose. Drag the expression from the box to the correct column in the table.
We have attached a full refund for…
We have arranged for the you requested.
We will do everything we can to…
Your satisfaction is important to us.
Please accept our invitation to…
We would like to offer…
We sincerely apologize for…
Please accept our apologies…
We are sorry that…
I must apologize for…
We regret that…
Thank you for…
We appreciate…
We are grateful for…
We would like to thank you for…
Expressing a positive message Expressing an apology Expressing thanks
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That's correct!