Helping learners call tech support
Description
One support document that will differ from the support that you would include in a face-to-face classroom, and that you may want to include in an online setting, is a resource to help your learners call for technical help.
While using language in an authentic experience, like calling technical support, can be a valuable learning opportunity, it can also be a frustrating experience for language learners. Your learners will benefit if you provide scaffolding to help them converse with technical support, and in turn, they will feel more confident about the online space and about learning a language through online learning.
This is a resource for learners, and can help them when calling someone for technical help. It includes information on why this document is useful, a document you can distribute to learners, and an animation video.