Types of support documents
Description
Providing support information and documents is an essential part of establishing the online space. Support documents provide an immediate way for learners to solve administration, technical, language, and digital literacy problems. Static documents should be centrally located, easily accessible, and clearly labelled. Support documents should also be clearly distinguished from course content to avoid any confusion for second language learners.
This resource is a list of some potential support documents that you may want to include in your online space. Support documents are an essential way to provide immediate solutions to problems your learners might experience.