Conflict Resolution Across Culture

  • Conflict Resolution Across Culture
April, 2020 to March, 2022

Contact Information:

Diane Hardy


Project Description

Conflict Resolution Across Culture explores competency-based learning to develop soft skills while offering a micro-credential, a shareable endorsement, in resolving intercultural conflict.

This two-year project develops and offers a micro-credential to two pilot cohorts. This will explore course delivery in multiple contexts, specifically rural and urban settings and in a variety of industries. Cohort recruitment seeks to engage underemployed newcomer professionals and newcomer professionals entering work experience placements. In addition to providing an opportunity for newcomer workers, the project aims to inform how micro-credentials can validate elements of global competence in Alberta.

Throughout, Conflict Resolution Across Culture will consider participants’ intersecting identity factors as the coursework is rooted in reflection and the examination of understanding one’s own identity and how it may influence interactions in culturally diverse workplaces.

An employer advisory committee will help identify the core competencies and will support creating rubrics for assessments, reflections, and evaluations. They will also inform what determines successful competencies in the workplace. The advisory committee will reflect voices from across Alberta and will include employers from hotels, restaurants, and businesses engaging in tourism.

For newcomer workers, the micro-credential supports workplace integration by helping cohort participants validate intercultural conflict skills they bring to the workplace and to upskill in areas where they may have gaps.

For employers, the project will help to determine if a course-based, micro-credential approach is scalable and transferable from urban to rural settings. Conflict Resolution Across Culture also aims to provide employers a lens to inform not only how they train employees, including newcomers, but also how they hire.